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Return Policy

RETURN POLICY: Refunds and Exchanges

If for any reason you are not completely satisfied with your purchase you may be eligible for a return. 

FULL REFUND ON REGULARLY PRICED IN-STOCK ITEMS

In-stock items purchased at a regular price without any discounts applied are eligible for a full refund regardless of reason (subject to meeting all the conditions outlined below). Shipping charges are not refundable nor are any customs duties/fees/taxes incurred by international customers.

NON-RETURNABLE ITEMS ARE FINAL SALE

Items that have been custom made, customized, sized, made to order, or altered in any way at your request cannot be returned and are not eligible for a refund or exchange. Such items are considered to be FINAL SALE (unless there is a manufacturing defect in which case they can be returned for exchange only).

DISCOUNTED ITEMS CAN BE RETURNED FOR EXCHANGE ONLY

Items purchased at a discount are not returnable for a refund but if their discount is less than 40% off the regular price they can be returned for an exchange. The replacement purchase must be equal or greater in value to the original purchase before the addition of any shipping upgrades or tax. Replacement purchase is not eligible for free shipping - shipping charges will apply.

Items from our SALE section or any clearance priced items (those reduced by at least 40% off their original price) cannot be returned and are not eligible for a refund or exchange. Such items are considered to be FINAL SALE (unless there is a manufacturing defect in which case they can be returned for exchange only).

RETURNS OF FINAL SALE ITEMS DUE TO MANUFACTURING DEFECT

We want you to be confident and comfortable buying from us. This is why we thoroughly inspect each and every item prior to packaging in order to ensure that no defective item gets sent out. If we accept the return of a non-returnable item based on a claim of manufacturing defect and determine that our quality control inspection did in fact fail, we will allow for an exchange.

If we determine that there is no defect or that said defect is the result of damage to or mishandling of the product we will contact you and offer to either resend the item back to you (at your cost) or repair the damage for a fee.
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___NORMAL RETURNS___
For eligible items our return policy begins on the date you receive your product as indicated by tracking information provided by postal service or courier. To qualify for a return or exchange, you must first contact us (within 7 days of receiving your order) in order to obtain a RETURN AUTHORIZATION CODE (RAC).

___HOLIDAY SEASON RETURNS___
The period to contact us for a Return Authorization is extended for Holiday gift purchases placed between November 20th and January 5th. For qualifying purchases placed during that period you will have until January 14th to contact us about your return.
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OBTAINING YOUR RETURN AUTHORIZATION CODE:

Please email us at info@zorandesigns.com to obtain return authorization code and complete return instructions. If you fail to obtain a RAC before shipping your item back, your returned package will not be received by us; you risk loss of shipment and will incur additional costs. Your return package must be posted within 5 days from the date we send you your RAC.

Returned items must be unworn, unused, and in their original condition and packaging with tags attached.

All returns must be accompanied by a copy of the receipt.

Shipping and handling charges are non-refundable.
Also any customs duties/fees/taxes incurred by international customers as a result of the purchase are non-refundable.

FURTHER EXCEPTIONS: If a package is returned to us because of refusal to accept, or if we were provided with an incorrect shipping address, or if an international package is returned to us because of refusal or failure to pay duties/taxes and/or any other customs fees imposed by the recipient’s country, a 20% restocking fee will be deducted from the refunded amount along with all the shipping charges incurred by us. Non-returnable items will not be refunded under any circumstances.

Once your return is received by us we will inspect it. If it meets all the criteria outlined above your refund or exchange will be processed.

SHIPPING YOUR RETURN:

You will be responsible for paying for your own shipping costs to return your item(s).
Always use a shipping service with tracking, insurance and “signature required” option selected. (We cannot be responsible for return merchandise prior to our reception.)

Return address is different from our send address and will be provided by email along with your return authorization code. Please do not return anything without first notifying us by email and receiving a Return Authorization Code and complete return instructions as such packages will be marked as returned to sender at sender's cost.

IMPORTANT NOTICE FOR RETURNS BY INTERNATIONAL CUSTOMERS:
For returns from outside of Canada please be sure to label your package as "Canadian goods being returned to seller" in the reason for export field on your postage label. Include a copy of the original purchase receipt you received from us in the label pocket as proof of original purchase. On the outside of your package please write "Customs: Original proof of purchase enclosed with label". If you fail to do so and we incur any customs duties,brokerage or other associated fees as a result of accepting your return package this amount will be deducted from your refund, exchange credit. We recommend you use USPS tracked service with signature and insurance to return your package.