RETURN POLICY: Refunds and Exchanges
If for any reason you are not completely satisfied with your purchase you may be eligible for a return.
WE OFFER FULL REFUNDS ON REGULARLY PRICED IN-STOCK ITEMS
In-stock items purchased at a regular price without any discounts applied are eligible for a full refund regardless of reason (subject to meeting all conditions outlined below). Shipping charges are not refundable nor are any customs duties/fees/taxes incurred by international customers. Customers are responsible for the cost of return shipping.
NON-RETURNABLE ITEMS ARE FINAL SALE
Items that are special order or ones that have been custom made, customized, sized, made to order, or altered in any way at your request cannot be returned and are not eligible for a refund or exchange. Such items are considered to be FINAL SALE. The only exception to this is if the item arrives with a manufacturing defect in which case the item is returnable for exchange or repair at our discretion.
CLEARANCE ITEMS (REDUCED BY 40% OR MORE) ARE FINAL SALE
Items from our SALE section or any clearance priced items (those reduced by at least 40% off their original price) cannot be returned and are not eligible for a refund or exchange. Such items are considered to be FINAL SALE. The only exception to this is if the item arrives with a manufacturing defect in which case the item is returnable for exchange or repair at our discretion.
DISCOUNTED ITEMS (REDUCED BY LESS THAN 40%) CAN BE RETURNED FOR EXCHANGE ONLY
Items purchased at a discount of less than 40% off their original price are not refundable but can be returned for exchange. The replacement purchase must be equal or greater in value to the original purchase before the addition of any shipping upgrades or tax. Replacement purchase is not eligible for free shipping - shipping charges will apply.
RETURNS DUE TO MANUFACTURING DEFECT
We want you to be confident and comfortable buying from us. This is why we thoroughly inspect each and every item prior to packaging in order to ensure that no defective item gets sent out. If we accept the return of an item based on a claim of manufacturing defect and determine that our quality control inspection did in fact fail, we will repair or replace the item.
If we determine that there is no defect or that said defect is the result of damage caused by mishandling of the product we will contact you and offer to either resend the item back to you (at your cost) or repair the damage for a fee.
For eligible items our return policy begins on the date you receive your product as indicated by tracking information provided by postal service or courier. To qualify for a return or exchange, you must first contact us (within 7 days of receiving your order) in order to obtain a RETURN AUTHORIZATION CODE (RAC).
___HOLIDAY SEASON RETURNS___
The period to contact us for a Return Authorization is extended for Holiday gift purchases placed between November 20th and January 5th. For qualifying purchases placed during that period you will have until January 14th to contact us about your return.
OBTAINING YOUR RETURN AUTHORIZATION CODE AND COMPLETE RETURN INSTRUCTIONS:
Please email us at firstname.lastname@example.org to obtain your return authorization code and complete return instructions. If you fail to do so before shipping your item back, your returned package may not be received by us; you may risk loss of shipment and may incur additional costs. Your return package must be posted within 5 days from the date we send you your RAC.
Returned items must be unworn, unused, and in their original condition and packaging with tags attached.
All returns must be accompanied by a copy of the receipt.
Shipping charges are non-refundable.
Also any customs duties/fees/taxes incurred by international customers as a result of the purchase are non-refundable.
FURTHER EXCEPTIONS: If a package is returned to us because of refusal to accept, or if we were provided with an incorrect shipping address, or if an international package is returned to us because of refusal or failure to pay duties/taxes and/or any other customs fees imposed by the recipient’s country, a 20% restocking fee will be deducted from the refunded amount along with all the shipping charges incurred by us. Non-returnable items will not be refunded under any circumstances.
Once your return is received by us we will inspect it. If it meets all the criteria outlined above your refund or exchange will be processed.
SHIPPING YOUR RETURN:
You will be responsible for paying for your own shipping costs to return your item(s).
Always use a shipping service with tracking and insurance. (We cannot be responsible for return merchandise prior to our reception.)
Return address may be different from our send address and will be provided by email along with your return authorization code. Please do not return anything without first notifying us by email and receiving a Return Authorization Code and complete return instructions as such packages may be refused and returned to sender at sender's cost.
US Customers, did you know you SAVE when you shop Canadian? Use the currency converter at the top of the page to toggle between CAD and US pricing.
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