Shipping

WHERE WE SHIP:

Our online jewelry shop is currently set up to accept orders from within Canada, the US,  the UK, Australia, Germany, Switzerland, Sweden, Austria, France, and the Netherlands.  If you are an international customer located in any other country and interested in placing an order please email us at info@zorandesigns.com and indicate the item(s) you are interested in purchasing as well as your location.  We will contact you to let you know whether or not we can ship to your area and include a shipping quote.

Please note that we will only ship to a street address, not a P.O. Box address.

SHIPPING RATES:

Shipping rates are based on your location and purchase amount. They are calculated during the checkout procedure after you have entered your shipping and billing information.

Shipping is free within Canada and to the US for purchases totaling $150 CAD or more (before tax). Purchases totaling less than $150 CAD (before tax) are charged $13 within Canada and $16 to the US. The free ship option is still a traceable package for which you will be issued a tracking code once your packet is prepared.

Should you require quicker shipping by courier you are offered an option to upgrade during checkout.

SIGNATURE REQUIRED:

Most shipments will require a signature for delivery.

WHEN WILL YOUR ORDER BE SHIPPED:

Ready-stock items usually ship same or next day. Made-to-order or back-ordered items will ship upon completion. We will contact you to let you know approximate time to completion. Should this time frame not suit you, you can cancel your order. If you would like an estimated time to completion prior to placing your order please email us at info@zorandesigns.com before going through checkout.

DELIVERY TIME:

Delivery times vary depending on your location. The delivery times shown during checkout are estimates only. Please be aware that we cannot offer any guarantees on delivery times due to the chance of unforeseeable events and/or rare but possible delays at border services/customs for international packages.

CUSTOMS AND DUTIES

Shipping rates charged do not reflect possible customs fees/duties/taxes/VAT which may be incurred by international customers. Furthermore, some international customers may find their package held by customs until said fees/duties/taxes are fully paid for by the recipient. For information on customs fees/duties/taxes/VAT please contact your local customs office.

NON-DELIVERABLE OR REFUSAL TO PAY CUSTOMS/VAT

If a package is returned to us because it is not deliverable for any reason (ie: incomplete or incorrect address entered during checkout) or because the recipient refused to accept it for any reason or failed to pay duties/taxes/VAT and/or any other customs fees imposed by the recipient’s country, a 20% restocking and processing fee will be deducted from the refunded amount along with all of the shipping charges incurred by us.